We’re here to help!

If you have any questions about your order, our products, or need assistance, you can reach us through the following channels:

⏰ Customer Support Hours

Monday – Friday: 09:00 – 18:00

Responses typically within 12–24 hours.

✉️ Email

lopezsellesarnau@gmail.com

We aim to respond as quickly as possible — normally within the same business day.

📝 Send Us a Message

Use the form below to send us a message directly.

Please include your order number if your request is related to a purchase.

📍 Business Address

NeoEssential Studio

Richterstraße 25, 33100 Paderborn, Germany

(This is our correspondence & returns address.)